Yucvallo™ accepts eligible return requests within 30 days after an order is delivered.
To be eligible, the product should be returned in substantially the same condition in which it was received, with its original accessories, components, manuals, and packaging where applicable. Proof of purchase or the relevant order information is required.
Before sending a product back, contact us at service@yucvallo.com with your order number and the reason for the return. Our customer service team will review the request and provide the appropriate return instructions when the return is accepted. Please do not send a package to an address found elsewhere on our website without receiving return instructions first, as the appropriate return location may differ from our business address.
If your Yucvallo™ product arrives damaged, has an apparent defect, or is different from the item ordered, please contact us as soon as reasonably possible after delivery. Include your order information and, where helpful, clear photographs or a brief description of the issue so we can review the situation and determine an appropriate resolution.
Returns may be declined for products that show significant signs of use, accidental damage, unauthorized modification, missing components, or damage caused after delivery. Items identified as final sale or otherwise non-returnable at the time of purchase may also be excluded where permitted by applicable law.
If you would like a different model or color, please contact us first. Depending on availability and the circumstances of the order, we may provide exchange instructions or ask you to return the original item and place a separate order.
After an accepted return reaches the designated return location, it will be inspected. If the refund is approved, it will be issued to the original payment method. Please allow up to 10 business days after approval for processing. Your bank, card issuer, or payment provider may require additional time before the credit appears on your account.
Where applicable consumer law provides additional cancellation, return, refund, or warranty rights, those rights are not limited by this policy. Customers in jurisdictions with mandatory statutory withdrawal rights, including eligible consumers in the European Union, may have additional rights under local law.
Return shipping arrangements and responsibility for return shipping costs may depend on the reason for the return. If the product was damaged, defective, or incorrectly supplied, please contact us before arranging shipment so that we can review the available return options. For other eligible returns, any applicable return-shipping instructions or costs will be communicated before the return is sent.
For returns, refunds, or order assistance, contact:
Yucvallo™
Shenzhen Anjutai Network Technology Co., Ltd.
Email: service@yucvallo.com
Business Address:
Unit 7001, 7th Floor, No. 100 Zhihe Road, Dakang Community, Yuanshan Subdistrict, Longgang District, Shenzhen
Please note that the business address above should not be used for product returns unless our customer service team specifically instructs you to send your return there.